1. Introduction
Eletiqa Co., Limited (“Company”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eletiqa.com, including any other media form, media channel, or mobile website related or connected thereto (collectively, the “Site”). Please read this policy carefully.
2. Information We Collect
Personal Data
We may collect personally identifiable information such as your name, shipping/billing address, email address, phone number, and payment information when you:
place an order
subscribe to newsletters
contact customer support
register an account
Usage Data
We automatically collect certain information when you visit our Site, such as IP address, browser type, access times, and referring websites.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may control the use of cookies through your browser settings.
3. How We Use Your Information
We use the information we collect to:
Process and ship your orders
Provide customer service
Send updates, promotions, or transactional emails
Analyze website usage for performance improvements
Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
Payment processors (e.g. Stripe, Airwallex)
Shipping partners
IT service providers (hosting, analytics)
Legal authorities if required by law
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Lodge a complaint with a data protection authority
To exercise these rights, contact us at: info@eletiqa.com
7. Security
We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
7. Contact Us
If you have questions about this Privacy Policy, please contact us:
📧 info@eletiqa.com
📍 Unit 1406A, 14/F, The Belgian Bank Building, 721–725 Nathan Road, Mong Kok, Hong Kong